Privacy Policy

Introduction

Carolina Home Exteriors appreciates your visit to this web site (“Carolina Home Exteriors Website”) and your interest in our services and products. Your privacy is important to us and we want you to feel comfortable visiting our site. We take care to protect any personal data collected, processed and used during visits to the Carolina Home Exteriors Website.

By accessing the Carolina Home Exteriors Website, you accept this Privacy Policy (“Policy”).

If you do not agree to this Policy, do not proceed to additional web pages of the Carolina Home Exteriors Website.

This Policy may be updated from time to time without notice. We therefore ask you to consult it on a regular basis. The last line of the Policy below indicates the date of its last update.

What is the purpose and the scope of this Policy?

Carolina Home Exteriors is committed to safeguarding the personal information that we collect from individuals who use the Carolina Home Exteriors Website. Accordingly, Carolina Home Exteriors has developed this Policy to describe how and what type of data will be collected from users of the Carolina Home Exteriors Website and the purposes for which Carolina Home Exteriors may collect, share or disclose that data. Carolina Home Exteriors also outlines reasonable precautions which should be taken to keep your data secure.

This Policy applies to any information obtained by Carolina Home Exteriors through your use of the Carolina Home Exteriors Website. It is not applicable to any Internet websites controlled by third parties not affiliated with Carolina Home Exteriors that the Carolina Home Exteriors Website may link to (“Third Party Sites”). Please review the privacy statements of Third Party Sites as Carolina Home Exteriors is not responsible for and has no influence over the content or privacy practices of Third Party Sites.

The terms of this Policy are subject to any additional terms of disclaimers or other contractual terms you have entered into with Carolina Home Exteriors, such as client privacy statements or notices, and any applicable mandatory laws and regulations.

What information do we collect from you and for what purpose?

When you visit the Carolina Home Exteriors Website, our web server automatically records details about your visit (for example, your IP address, the web site from which you visit us, the type of browser software used, the Carolina Home Exteriors Website pages that you actually visit including the date and the duration of your visit).

In addition, we collect personal data which you provide through the Carolina Home Exteriors Website, for example when you enter personal details (e.g. name, address, e-mail address, phone number) on a contact form or if you request a free estimate.

Carolina Home Exteriors will use your personal data:

• For the purposes of technical administration and research & development of the Carolina Home Exteriors Website;

• For customer and user administration and marketing; and

• To inform you about our home improvement services and products.

Carolina Home Exteriors respects all applicable federal and state laws and regulations in its use of personal data.

How do we collect and store information from you?

Carolina Home Exteriors uses tracking technology such as cookies or tags to gather information as outlined above to understand how visitors use the Carolina Home Exteriors Website.

Tracking technology helps us manage and improve the usability of the Carolina Home Exteriors Website, for example by detecting whether there has been any contact between your computer and us in the past and to identify the most popular sections of the Carolina Home Exteriors Website.

Mobile Information Sharing (SMS Privacy)

We respect your privacy. Mobile information, including your phone number and SMS opt-in consent, will not be shared, sold, rented, or disclosed to any third parties or affiliates for marketing or promotional purposes. We may only share this information with service providers who help us deliver our messages (e.g., messaging platform providers), and only as necessary to provide that service and not for their marketing.

How We Collect and Use Mobile Phone Numbers for Messaging

We collect mobile phone numbers when you provide them to us—such as through our website forms, during estimate requests, over the phone, in person, or when you opt in to receive SMS messages. We use your mobile number only to send the types of messages you requested (for example, project updates, appointment reminders, and customer support responses). Your number and SMS consent are used solely for messaging purposes and to manage your communication preferences.

To whom do we disclose your information?

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

Carolina Home Exteriors may also disclose your information to governmental agencies or entities, regulatory authorities, or other persons in line with any applicable law, regulations, court order or official request.

What security measures have we implemented?

Carolina Home Exteriors has implemented reasonable technical and organisational security measures to protect your personal data collected by Carolina Home Exteriors via the Carolina Home Exteriors Website against unauthorized access, misuse, loss or destruction.

How do we treat electronic messages?

All electronic messages sent to and from Carolina Home Exteriors are protected by reasonable technical and organisational measures and may only be accessed in justified cases in line with applicable laws and regulations.

What should you consider when sending data over the Internet?

The Internet is generally not regarded as a secure environment, and information sent via the Internet may be accessed by unauthorized third parties. Please note that we accept no responsibility or liability for the security of your information whilst in transit over the Internet to Carolina Home Exteriors.

How do we deal with information from individuals under the age of 18?

The Carolina Home Exteriors Website does not seek to collect personal data from individuals under the age of 18. Individuals under the age of 18 should receive permission from their parent or legal guardian before providing any personal data to Carolina Home Exteriors.

How can you access or review your personal data?

You may, where permitted by applicable law or regulation:

• Check whether we hold your personal data,

• Ask us to provide you with a copy of your personal data, or

• Require us to correct any of your personal data that is inaccurate.

Updated January 8, 2026